Frequently Asked Questions

Online or digital forms are electronic versions of traditional paper documents that allow users to input and submit information digitally.

Online forms streamline data collection, reduce errors in data entry, and eliminate costs associated with the manual handling and storing of paperwork.

You can create an online form for any traditional paper-based document, such as:

• Application forms
• Registration forms
• Checklists
• Quote forms
• Lead forms
• Employment contracts
• Non-Disclosure agreements (NDAs)
• Service agreements
• Rental agreements
• Enrolment forms
• Consent forms
• Feedback forms
• Patient forms
• Survey forms
• Payment forms
• Booking forms
• Audit forms
• Profile forms
• Membership forms
• Contact forms
• Product order forms
• and many more.

The IndyForms form builder tool is intentionally intuitive, so anyone can use it – even if you’re not tech-savvy. All you have to do is drag and drop pre-created form field types onto a blank form canvas to create your forms.

IndyForms offers a wide range of form field types to choose from, from text fields, checkboxes, file uploads and more. And, you can easily customise and arrange these field types in any way you please.
If it’s available on your subscription, you can also use IndyForms’ AI-powered form designer to help you build your forms; all you have to do is tell the AI designer your form requirements, and it will build the basics of your form for you.

If you need more help, we can create your forms for you and we offer personalised support. Check out our Help Centre   for step-by-step instructions on creating forms.

Absolutely! IndyForms gives you full flexibility to tailor the appearance of your forms. Use our no-code, drag-and-drop form builder to upload logos and images to your forms, and customise your forms’ layout, colours, background, fonts and more to reflect your brand identity.

Plus, with the ability to save branded items to your IndyForms Document Library, you can quickly apply branded items to any form, ensuring consistency across your forms and maintaining a cohesive brand image.

While there isn’t yet a dedicated IndyForms mobile app, our platform is optimised for both desktop and mobile devices, and is easy to view and use on computers, mobiles and tablets.

Yes. Conditional logic – the ability for interactive online forms to update form fields in real time based on user responses – is available in IndyForms.

For more information and support on using Conditional logic, please see our Help Guide .

Yes, you can easily export or download your form responses with IndyForms’ ‘Print’ button. This feature allows you to save your forms and form responses directly as PDFs. Alternatively, you can also print them directly.

This print functionality automatically condenses spaces and removes background colours to ensure that your exported documents (in PDF format) and printouts are clear, concise, and ink-efficient when printed.

You cannot use IndyForms without an internet connection yet, but offline editing is an upcoming feature.

At this stage, there is no option to migrate your existing digital forms into IndyForms. Instead, we offer a comprehensive digitisation service, where our teams will create your digital forms for you based on your existing paper-based and digital forms.

Contact administration@indyforms.com for more information about this service.

No, all data is encrypted at rest and in transit, and we can’t access it unless you invite us in for assistance. IndyForms is ISO/IEC 27001 certified and hosted on Microsoft Azure in Australian data centres. Multi-factor authentication and role-based permissions are also available to help keep your account secure.

Yes — IndyForms includes native e-signatures, plus the ability for external parties to sign securely via a link, with no account or app needed.

Yes — IndyForms offers a library of over 2,000 templates, including many designed for Australian compliance and industry-specific needs (such as NDIS, aged care and construction), with new templates added weekly. Trial users can access a limited selection for free; the full library, including premium templates, requires a paid subscription to unlock.

Yes — IndyForms offers a Public API and native Zapier integration, with custom integrations available through our Support team for an additional fee.

Yes, every new user gets a 14-day free trial (no credit card required) with unlimited admin and general users, unlimited active forms and responses, and 100GB storage. During the trial you’ll also get basic AI chat support and access to a limited selection of our 2,000+ templates. The AI Designer (our AI-powered form builder), Ask IndyAI (our advanced AI assistant), and the full template library including premium templates are all exclusive to paid subscriptions and aren’t included during the trial. After your trial, you can continue on Essential, Premium, or Enterprise.

Yes — during the trial you have unlimited admin users as well as unlimited general users. Once the trial ends, Admin seats are limited according to your subscription plan (currently 1 for Essential/Premium, unlimited for Enterprise).

Once your 14-day trial ends, you can continue on a paid Essential or Premium plan, or move to Enterprise. If you don’t upgrade, your account converts to read-only — you can still view completed forms and responses, but can’t create or edit forms until you subscribe.

You will be charged for your subscription on a monthly basis. You can get started for free today with a 14-day trial.

There are no additional or hidden costs or fees. For Australian residents, displayed prices are exclusive of GST, which will be added to your total at the time of purchase.

You can cancel your IndyForms subscription plan at any time. We don’t offer refunds; you will have full access to IndyForms until the end of your current subscription billing cycle.

There is no limit to the number of business entities you can work with under one IndyForms subscription plan, though Essential has data and storage limits (10 active forms, 100 responses/month, 2GB storage) that may affect larger multi-entity set-ups. Premium and Enterprise offer unlimited forms and responses.

Your IndyForms subscription fee is due on an ongoing monthly basis. There are no lock-in contracts, so you are free to cancel your plan at any time. However, we do not offer refunds; so if you choose to cancel, you will have access to your IndyForms account until your current billing cycle ends.

If you choose to downgrade your subscription, the remaining amount from your current billing cycle will be credited toward your next billing cycle(s).

You can easily change your subscription plan from your Account page in the IndyForms platform. Any new features will be available for you to use right away and, for the remainder of the billing cycle, you will only be charged the prorated difference for the upgraded plan. When your current billing cycle concludes, your subsequent charges will reflect the new rate.

Likewise, if you choose to downgrade your subscription, the remaining amount from your current billing cycle will be credited toward your next billing cycle(s).