Frequently Asked Questions

Form Builder FAQs

Online or digital forms are electronic versions of traditional paper documents that allow users to input and submit information digitally.

Online forms streamline data collection, reduce errors in data entry, and eliminate costs associated with the manual handling and storing of paperwork.

You can create an online form for any traditional paper-based document, such as:

  • Application forms
  • Registration forms
  • Checklists
  • Quote forms
  • Lead forms
  • Employment contracts
  • Non-Disclosure agreements (NDAs)
  • Service agreements
  • Rental agreements
  • Enrolment forms
  • Consent forms
  • Feedback forms
  • Patient forms
  • Survey forms
  • Payment forms
  • Booking forms
  • Audit forms
  • Profile forms
  • Membership forms
  • Contact forms
  • Product order forms
  • and many more.

The IndyForms form builder tool is intentionally intuitive, so anyone can use it – even if you’re not tech-savvy. All you have to do is drag and drop pre-created form field types onto a blank form canvas to create your forms.

IndyForms offers a wide range of form field types to choose from, from text fields, checkboxes, file uploads and more. And, you can easily customise and arrange these field types in any way you please.
If it’s available on your subscription, you can also use IndyForms’ AI-powered form designer to help you build your forms; all you have to do is tell the AI designer your form requirements, and it will build the basics of your form for you.

If you need more help, we can create your forms for you and we offer personalised support. Check out our Help Centre   for step-by-step instructions on creating forms.

Absolutely! IndyForms gives you full flexibility to tailor the appearance of your forms. Use our no-code, drag-and-drop form builder to upload logos and images to your forms, and customise your forms’ layout, colours, background, fonts and more to reflect your brand identity.

Plus, with the ability to save branded items to your IndyForms Document Library, you can quickly apply branded items to any form, ensuring consistency across your forms and maintaining a cohesive brand image.

While there isn’t yet a dedicated IndyForms mobile app, our platform is optimised for both desktop and mobile devices, and is easy to view and use on computers, mobiles and tablets.

Yes. Conditional logic – the ability for interactive online forms to update form fields in real time based on user responses – is available in IndyForms.

For more information and support on using Conditional logic, please see our Help Guide .

Yes, you can easily export or download your form responses with IndyForms’ ‘Print’ button. This feature allows you to save your forms and form responses directly as PDFs. Alternatively, you can also print them directly.

This print functionality automatically condenses spaces and removes background colours to ensure that your exported documents (in PDF format) and printouts are clear, concise, and ink-efficient when printed.

You cannot use IndyForms without an internet connection yet, but offline editing is an upcoming feature.

At this stage, there is no option to migrate your existing digital forms into IndyForms. Instead, we offer a comprehensive digitisation service, where our teams will create your digital forms for you based on your existing paper-based and digital forms.

Contact administration@indyforms.com for more information about this service.

Support FAQs

Check that you are using your correct Username and Password – your Username will be the email address that you used to first sign in to or create your IndyForms account.

If this doesn’t work, click the ‘Forgot your password?’ link, and then follow the instructions to reset your password. If this still doesn’t work, please contact our Support team at administration@indyforms.com.

  • IndyForms Free/Essential Admin Users:
    You can contact us for email support at administration@indyforms.com.
  • IndyForms Premium Admin Users:
    You can access our live chat help service within IndyForms for any assistance. Additionally, we offer email support at administration@indyforms.com.
  • IndyForms Enterprise Admin Users:
    Alongside priority access to our live chat help service within IndyForms, Enterprise users benefit from a dedicated account manager and comprehensive support through email, phone, and video. Simply reach out to your dedicated account manager for this support.
  • Media Enquiries:
    For any media-related questions or information, please reach out to us at: media@indyforms.com.

Depending on your subscription plan, different support options are included in your subscription fee, including email, live chat, phone, video and in-person support.

Any additional support not included in your subscription can still be accessed for an additional fee. Refer to the pricing table for information on which support options are included in your plan, and contact us for additional support at any time on administration@indyforms.com.

Every IndyForms user can access our Help Centre and email support at administration@indyforms.com at any time.

Enterprise and Premium Admin users can also access live chat support within IndyForms. Please be aware that response times vary with priority given to Enterprise subscribers.

You can find a comprehensive catalogue of articles, videos, webinars and FAQs on the IndyForms Help Centre   to help you resolve queries and understand the different features and functionalities available in IndyForms.

For IndyForms Admin users on Enterprise or Premium subscription plans, support is available via live chat within IndyForms, though response times vary depending on your subscription plan with priority access given to Enterprise users.

For every user, email support is available during Australian business hours Monday to Friday (AEST), and we endeavour to respond to all email queries within 1-3 business days.

All IndyForms-related queries are promptly addressed to the appropriate department and handled by a team member best equipped to resolve your questions the first time.

Yes! IndyForms Enterprise subscription plans come with a dedicated account manager, who will guide you through your IndyForms journey from set-up to custom integration and ongoing optimisation.

For users on other subscription plans, you can still access additional support options including a dedicated account manager for an additional fee.

Please contact us at administration@indyforms.com for more information and to get started.

For users on IndyForms Free, Essential or Premium subscription plans, you can engage our team for an additional fee to provide additional support, training and onboarding; configure custom workflows and integrations; and even build or upload existing forms in IndyForms for you.

If you are on an IndyForms Enterprise subscription, many of these support options will already be included as part of your plan.

Custom integration support is offered for an additional fee for all users.

As a customer-focused group, we appreciate your feedback and invite you to leave a review of your experience with our IndyForms experts. After every chat interaction, you will be invited to rate your experience with our Support team and leave your honest feedback.

Our Support team can work with you to set up custom integrations and workflows with IndyForms for an additional fee.

If you are an Enterprise user, you will have access to our done-for-you digitisation service, where we convert all of your existing paper documents into their electronic format.

This service is also available for other users for an additional fee. Contact us for more information at administration@indyforms.com.

Yes. Our assisted onboarding service enables new users to adopt and use IndyForms to better suit their unique needs, integrations and workflows.

Users enjoy unlimited access to priority support, one-on-one video tutorials and in-person workshops and training. Assisted onboarding is included in Enterprise subscriptions, and available for all other subscription levels for an additional fee.

If you’re using IndyForms with an Enterprise plan, our personalised guided onboarding is designed to help you and your teams get started with IndyForms in a matter of days.

If you’re a smaller team using IndyForms, rest assured that the platform has been intentionally developed for ease of use with no coding required. Be sure to access our comprehensive Help Centre   for information on getting started.

We encourage you to get in touch with us directly at administration@indyforms.com.

Pricing FAQs

Yes, we offer free IndyForms trials for new users and ongoing free plans.

Start your free trial here ›

Every new IndyForms user is by default given a 30-day free trial of IndyForms’ Premium plan.

During your free trial, you will have access to every feature available in the paid plan, including:

  • Unlimited Administrator Users
  • Unlimited General Users
  • Unlimited forms
  • Unlimited responses
  • 100GB file storage
  • Unlimited form fields
  • AI Form Builder

After the free trial period is over, users are invited to sign up for either the paid Essential or Premium plan, or to downgrade to the Free plan.

Not-for-profit, Non-Government organisations and educational institutions may be eligible for exclusive discounts on IndyForms subscription plans; please contact us for more details at administration@indyforms.com

Yes. However, after the 30-day trial period, Admin licences will be limited according to your subscription plan.

Once your free 30-day Premium trial ends, you will be invited to continue using IndyForms on either a paid Essential or Premium subscription plan. If you do not continue with a paid plan, your IndyForms account will be automatically downgraded to a Free account.

You will be charged for your subscription on a monthly basis. You can get started for free today with a 30-day trial.

There are no additional or hidden costs or fees. For Australian residents, displayed prices are exclusive of GST, which will be added to your total at the time of purchase.

You can cancel your IndyForms subscription plan at any time. We don’t offer refunds; you will have full access to IndyForms until the end of your current subscription billing cycle.

There is no limit to the number of business entities you can work with under one IndyForms subscription plan; however, please be aware that the Free, Essential and Premium subscription plans do have data limitations, which may affect your configuration.

Yes! Get in touch with us at administration@indyforms.com to learn more.

Your IndyForms subscription fee is due on an ongoing monthly basis. There are no lock-in contracts, so you are free to cancel your plan at any time. However, we do not offer refunds; so if you choose to cancel, you will have access to your IndyForms account until your current billing cycle ends.

If you choose to downgrade your subscription, the remaining amount from your current billing cycle will be credited toward your next billing cycle(s).

You can easily change your subscription plan from your Account page in the IndyForms platform. Any new features will be available for you to use right away and, for the remainder of the billing cycle, you will only be charged the prorated difference for the upgraded plan. When your current billing cycle concludes, your subsequent charges will reflect the new rate.

Likewise, if you choose to downgrade your subscription, the remaining amount from your current billing cycle will be credited toward your next billing cycle(s).